Re: [Thinkpad] I've never tried to sell a used laptop, here's a T40...

But we don't know if he spoke reasonably (as you just did), or if he called
raving and ranting.
When I was looking for 98SE recovery CD's for a T-23, IBM sent me:
2K recovery CD's
98SE for the T22
They were out of stock on the T23 98SE
So, IBM WILL send out different OS CD's, if you ask properly. He just needs
to be persistant, it can be accomplished.
----- Original Message -----
From: "Deanna Berman" <dberman@4dv.net>
To: "Scott Wilcox" <swilcox@indy.rr.com>; <thinkpad@stderr.org>;
<scott@turnstyle.com>
Sent: Tuesday, March 16, 2004 10:04 PM
Subject: Re: [Thinkpad] I've never tried to sell a used laptop, here's a
T40...

> Rabid consumerist thought I be, I have to agree that the middleman vendor
should not be forced to suffer a loss. But I don't think
> the buyer should be left out in the cold either. In my opinion, IBM is
failing to support a new customer who ought to receive the
> instructions he needs to operate the equipment he just paid a pretty penny
for. IBM is NOT entitled to say "We don't have to help
> you if you installed a different operating system."
>
> The spec page for this exact model - 237392U - may say:
>
> Operating system provided: Microsoft windows XP Professional
>
> But it ALSO says:
>
> Supported operating systems: Microsoft Windows NT 4.0 Workstation,
> Microsoft Windows
XP Home Edition,
> Microsoft Windows
XP Professional,
> Microsoft Windows
2000 Professional,
> Microsoft Windows
98,
> Microsoft Windows
98 Gold
>
> It does NOT say "If you want to use a different Windows OS, go buy a
different model" or "We have other models available with other
> Windows systems."
> It says that Windows 2000 is SUPPORTED on THIS model.
>
> No, the equipment should not be returned as defective. IBM should live up
to the obligations it assumed when it published that
> information. The answer is likely as simple as "To use the CDRW/DVD with
that computer, you need a few IBM files that are not
> included with Windows, but that we add to the preload." And either "Don't
erase XP until you've copied these files for use with
> 2000" or "Gee, I wish you'd called us before you wiped your hard drive,
but your serial number identifies you as entitled to these
> files, which I'm sending you the moment we hang up." How short-sighted of
IBM not to see that it is in its own best interest to have
> a purchaser successfully using his new Thinkpad instead of believing that
IBM makes shoddy products AND cheats the customers!
>
> Deanna
> dberman@4dv.net
>
>
>
>
> ----- Original Message -----
> From: "Scott Wilcox" <swilcox@indy.rr.com>
> To: "Dennis Breslin" <dbreslin@ctol.net>; "Matt" <thinkpad@iconnect.net>;
<thinkpad@stderr.org>
> Sent: Tuesday, March 16, 2004 19:16 PM
> Subject: Re: [Thinkpad] I've never tried to sell a used laptop, here's a
T40...
>
>
> > I've been reading this thread and I can't withhold my comments any
longer.
>
> _______________________________________________
> Thinkpad mailing list
> Thinkpad@stderr.org
> http://stderr.org/cgi-bin/mailman/listinfo/thinkpad

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Received on Tue Mar 16 22:17:26 2004