Re: [Thinkpad] [IP] Better a dentist (fwd)

Tough to help without knowing what's wrong, Elijah. How was it determined
that the computer is "sick", that this is not just a matter of inexperience
with the security subsystem, or of someone trying to make changes without
requisite administrator privileges?

I sympathize with Dave's frustration with the unsatisfactory interaction he
had with IBM service, but it would be more useful to have a description of
how the *computer* is failing him! Besides, he doesn't have to deal with an
inexperienced tech; he can generate his own service ticket online instead of
calling.

Re "how to handle the Embedded security chip when the macjine I get back
might be different": IBM's got instructions on the support site for
retain/re-establishing prior embedded security system settings if the
motherboard has to be replaced, but it makes no sense to post any URLs if
Dave isn't faced with that particular situation.

I am sure that many people here would be pleased to help out any friend of
Elijah's who needs a hand with any Thinkpad issues. But I'm curious, Dave...
Do you actually *want* to solve your difficulties with the Thinkpad? Or
would you prefer *not* to find any answers -- so you can rely instead on
material such as the note (quoted below) that you posted today on your
ite -- to help you preserve intact an existing negative opinion?

Deanna

> From: Christopher Null <cnull@mindspring.com>
> Date: Tue May 18, 2004 7:40:23 PM US/Eastern
> To: dave@farber.net
> Subject: RE: [IP] Better a dentist

> Dave,

> In our May issue of Mobile PC we road-tested the tech support of the 7
> biggest notebook vendors. IBM got an F for distant last place. This issue
> is just now coming off newsstands as the June issue hits (and the story
> isn't online); I'd be happy to send you a copy if you send me your
address.
> It may not help with this situation but at least you'll feel better about
it...

> Christopher Null
> Editor in Chief
> Mobile PC Magazine

----- Original Message -----
From: "elijah wright" <elw@stderr.org>
To: <dave@farber.net>
Cc: <thinkpad@stderr.org>
Sent: Tuesday, May 18, 2004 18:29 PM
Subject: [Thinkpad] [IP] Better a dentist (fwd)

>
> dave, you might want to ask on the thinkpad mailing list, which i manage.
> i've cc'ed the list with your issue in hopes that someone will be able to
> quickly and efficiently produce a fix.
>
> thinkpad list, dave's a great guy - anybody got an answer for him? he's
> used the thinkpad 'security' features ... and doesn't wanna reformat the
> disk :)
>
> elijah
>
> ---------- Forwarded message ----------
> Date: Tue, 18 May 2004 19:34:58 -0400
> From: David Farber <dave@farber.net>
> To: ip@v2.listbox.com
> Subject: [IP] Better a dentist
>
> I just got of the phone calling the IBM Service center to get a box to
> return the sick computer. It was an experience that I would NOT like to
> go through again. It took the guy 10 minutes of key banging PRIOR to
> being able to take any information. He could not spell simple words.
>
> Anything the least bit complicated got a dead silance from him.
>
> My question of how to keep the hard disk which he said was the other
> option to rewriting the disk, about how to handle the Embedded security
> chip when the macjine I get back might be different got a UH.
>
> Most un-stimulating.
>
> Dave
>
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Received on Wed May 19 20:14:13 2004