Re: [Thinkpad] IBM Service Lands Short on Error1722During Rescue/Ultra Rapid Restore Install (Redux)

Ugh. It sounds like your RR3 uninstall didn't accomplish much. You shouldn't even HAVE an
RR3 folder. Did you use Windows' Add/Remove Programs, an RR3 Uninstall program, or
execute the remove command from a DOS prompt?

Sounds like you'd better uninstall all the pre-RRRR XPoint stuff. These manual uninstall
instructions were written for the 2.x versions, but they still look appropriate for
finding those remnants:.
http://rrpc.xpoint.com/QuickPlace/psscentral/PageLibrary85256C52007DFCED.nsf/h_B9FF23BDD31
B8D6085256C55006553FE/B4B193A8F188B72785256C560047B01A/?OpenDocument

I'm not so sure those two boot sectors are causing the 1722 error at all, since that's a
Java InstallShield error message. I know you've reinstalled the Java Runtime Environment
at least once, but did you happen to see Java's recommendation for installing it
differently if you're getting 1722 errors?
http://java.com/en/download/help/error_1722.jsp

It seems that you have several possible contributors to the problem:

JRE alone could be causing an InstallShield failure.
RRRR will not run unless all prior RR programs are removed first. You still have a hard
drive full of RR3 (at least).
RRRR won't install if it smells any file corruption (like munged sectors?). Suggest
running CHKDSK /f just in case it might help.
RRRR is supposed to overwrite other boot managers, but if the RRRR install fails, you end
up with a bunch of possibly-competing boot managers.
If you don't have a functioning RRRR boot manager, it's not likely to do its
sector-finding duties. And if RR3 has not successfully been uninstalled, any part of the
hard drive it's holding hostage haven't been released to be used again.

I know doing all these things is not a very appealing prospect, but none of the
potentially-curative work sounds optional to me. Well, maybe CHKDSK /f, but it'd be
short-sighted not to bother.

I know you've spent so much time and frustration on this, Bob. And I remember that you
tried to find out everything you could from other people here, months ago, before ever
embarking on this RR/RRR3/UIltrr/RRRR odyssey.You seemed to be doing everything a prudent
person should do. I really hope SOMETHING works for you soon!

Personally, I just have RR 2.something, and even on that I disabled the three "Services"
because the ET-phone-home functions made my X21 crash on startup just once too often.

Deanna

----- Original Message -----
From: "RWM" <RWM@RWMann.com>
To: "Deanna Berman" <dberman@4dv.net>
Cc: "Thinkpad User Group" <thinkpad@stderr.org>
Sent: Wednesday, August 04, 2004 18:21 PM
Subject: Re: [Thinkpad] IBM Service Lands Short on Error1722During Rescue/Ultra Rapid
Restore Install (Redux)

> Deanna,
>
> Just to recap, the 1722 error is thrown when the exe is unable to find
> enough (8) empty sectors on the boot record. It finds only 6, and
> throws the error.
>
> A few boot records hold relevant remarks, but most are filled with
> gibberish. The IBM boot clean diagnostic indicates "Using an old
> version of IBM Preloaded boot manager".
>
> There are two instances of bmgr.exe:
>
> In "C:\Program Files\Xpoint\PE\diag\bmgr.exe", there is a 24,885 byte
> version, dated 9/14/2001, that looks like the preload, and is in the RR3
> directory.
>
> In "C:\IBMTOOLS\BMGR.EXE", there is a 22,679 byte version, dated
> 1/6/2004, that relates to the IBM boot clean utilities.
>
> There are three unique instances of bmgr32.exe, one dated 3/24/2004
> with the MBR_CLEAN utility, and two dated 7/9/1980 with the Xpoint (RR3)
> and RRU301B directories.
>
> The real issue is figuring out how to wipe clean at least two of the
> munged boot sectors. That's what MBR_CLEAN is supposed to do, but doesn't.
>
> - Bob
>
>
>
> Deanna Berman wrote:
>
> >How about looking for instances of "bmgr"? What I'm thinking is that installation
choked
> >because RR encountered a boot manager installed earlier -- with the pre-load or
> >otherwise -- and for some reason did not overwrite it as the RR one should have. (The
> >reason I asked about ImageUltra Builder is that IUB files can contain other boot
> >managers -- which will prevent RR from completing its install.)
> >
> >I suggest checking to see if file properties tell whose bmgr.exe you have, and perhaps
to
> >see if there's evidence of one or more old, replaced boot managers, like a pre-load IBM
> >one renamed to bmgr.old, bmgr.001 or similar.
> >
> >Another suggestion is to go back and start the RR install program again, but this time
> >select the "Repair" option.
> >
> >Deanna
> >
> >
> >----- Original Message -----
> >From: "RWM" <>
> >To: "Deanna Berman" <>
> >Cc: "Thinkpad User Group" <thinkpad@stderr.org>
> >Sent: Wednesday, August 04, 2004 16:50 PM
> >Subject: Re: [Thinkpad] IBM Service Lands Short on Error 1722During Rescue/Ultra Rapid
> >Restore Install (Redux)
> >
> >
> >
> >
> >>Nope. "iub" free...
> >>
> >>Deanna Berman wrote:
> >>
> >>
> >>
> >>>Dunno; try searching for "iub"
> >>>
> >>>Deanna
> >>>
> >>>
> >
> >
> >
>
> --
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Received on Wed Aug 4 23:14:52 2004