Re: [Thinkpad] IBM Service Lands Short on Error1722During Rescue/Ultra Rapid Restore Install (Redux)

Thanks for your assistance, Deanna. List is proving itself a more
willing resource than has IBM...

I didn't mention that I reinstalled RR3 in the meantime (to maintain
some coverage until I get RR4 sorted), so that's why its files appear.

In terms of uninstalling RR3 before installing RR4, I've done it each of
the 3 ways you mention, with same result.

I'll research the JRE issue relating to 1722 errors and advise.

- Bob

Deanna Berman wrote:

>Ugh. It sounds like your RR3 uninstall didn't accomplish much. You shouldn't even HAVE an
>RR3 folder. Did you use Windows' Add/Remove Programs, an RR3 Uninstall program, or
>execute the remove command from a DOS prompt?
>
>Sounds like you'd better uninstall all the pre-RRRR XPoint stuff. These manual uninstall
>instructions were written for the 2.x versions, but they still look appropriate for
>finding those remnants:.
>http://rrpc.xpoint.com/QuickPlace/psscentral/PageLibrary85256C52007DFCED.nsf/h_B9FF23BDD31
>B8D6085256C55006553FE/B4B193A8F188B72785256C560047B01A/?OpenDocument
>
>I'm not so sure those two boot sectors are causing the 1722 error at all, since that's a
>Java InstallShield error message. I know you've reinstalled the Java Runtime Environment
>at least once, but did you happen to see Java's recommendation for installing it
>differently if you're getting 1722 errors?
>http://java.com/en/download/help/error_1722.jsp
>
>It seems that you have several possible contributors to the problem:
>
>JRE alone could be causing an InstallShield failure.
>RRRR will not run unless all prior RR programs are removed first. You still have a hard
>drive full of RR3 (at least).
>RRRR won't install if it smells any file corruption (like munged sectors?). Suggest
>running CHKDSK /f just in case it might help.
>RRRR is supposed to overwrite other boot managers, but if the RRRR install fails, you end
>up with a bunch of possibly-competing boot managers.
>If you don't have a functioning RRRR boot manager, it's not likely to do its
>sector-finding duties. And if RR3 has not successfully been uninstalled, any part of the
>hard drive it's holding hostage haven't been released to be used again.
>
>I know doing all these things is not a very appealing prospect, but none of the
>potentially-curative work sounds optional to me. Well, maybe CHKDSK /f, but it'd be
>short-sighted not to bother.
>
>I know you've spent so much time and frustration on this, Bob. And I remember that you
>tried to find out everything you could from other people here, months ago, before ever
>embarking on this RR/RRR3/UIltrr/RRRR odyssey.You seemed to be doing everything a prudent
>person should do. I really hope SOMETHING works for you soon!
>
>Personally, I just have RR 2.something, and even on that I disabled the three "Services"
>because the ET-phone-home functions made my X21 crash on startup just once too often.
>
>Deanna
>
>
>----- Original Message -----
>From: "RWM" <RWM@RWMann.com>
>To: "Deanna Berman" <dberman@4dv.net>
>Cc: "Thinkpad User Group" <thinkpad@stderr.org>
>Sent: Wednesday, August 04, 2004 18:21 PM
>Subject: Re: [Thinkpad] IBM Service Lands Short on Error1722During Rescue/Ultra Rapid
>Restore Install (Redux)
>
>
>
>
>>Deanna,
>>
>>Just to recap, the 1722 error is thrown when the exe is unable to find
>>enough (8) empty sectors on the boot record. It finds only 6, and
>>throws the error.
>>
>>A few boot records hold relevant remarks, but most are filled with
>>gibberish. The IBM boot clean diagnostic indicates "Using an old
>>version of IBM Preloaded boot manager".
>>
>>There are two instances of bmgr.exe:
>>
>>In "C:\Program Files\Xpoint\PE\diag\bmgr.exe", there is a 24,885 byte
>>version, dated 9/14/2001, that looks like the preload, and is in the RR3
>>directory.
>>
>>In "C:\IBMTOOLS\BMGR.EXE", there is a 22,679 byte version, dated
>>1/6/2004, that relates to the IBM boot clean utilities.
>>
>>There are three unique instances of bmgr32.exe, one dated 3/24/2004
>>with the MBR_CLEAN utility, and two dated 7/9/1980 with the Xpoint (RR3)
>>and RRU301B directories.
>>
>>The real issue is figuring out how to wipe clean at least two of the
>>munged boot sectors. That's what MBR_CLEAN is supposed to do, but doesn't.
>>
>>- Bob
>>
>>
>>
>>Deanna Berman wrote:
>>
>>
>>
>>>How about looking for instances of "bmgr"? What I'm thinking is that installation
>>>
>>>
>choked
>
>
>>>because RR encountered a boot manager installed earlier -- with the pre-load or
>>>otherwise -- and for some reason did not overwrite it as the RR one should have. (The
>>>reason I asked about ImageUltra Builder is that IUB files can contain other boot
>>>managers -- which will prevent RR from completing its install.)
>>>
>>>I suggest checking to see if file properties tell whose bmgr.exe you have, and perhaps
>>>
>>>
>to
>
>
>>>see if there's evidence of one or more old, replaced boot managers, like a pre-load IBM
>>>one renamed to bmgr.old, bmgr.001 or similar.
>>>
>>>Another suggestion is to go back and start the RR install program again, but this time
>>>select the "Repair" option.
>>>
>>>Deanna
>>>
>>>
>>>----- Original Message -----
>>>From: "RWM" <>
>>>To: "Deanna Berman" <>
>>>Cc: "Thinkpad User Group" <thinkpad@stderr.org>
>>>Sent: Wednesday, August 04, 2004 16:50 PM
>>>Subject: Re: [Thinkpad] IBM Service Lands Short on Error 1722During Rescue/Ultra Rapid
>>>Restore Install (Redux)
>>>
>>>
>>>
>>>
>>>
>>>
>>>>Nope. "iub" free...
>>>>
>>>>Deanna Berman wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>>Dunno; try searching for "iub"
>>>>>
>>>>>Deanna
>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>
>>>
>>--
>>R.W. Mann & Company, Inc. >> Airline Industry Analysis
>>Port Washington, NY 11050 >> tel 516-944-0900, fax -7280
>>mailto:info_at_RWMann.com >> URL http://www.RWMann.com/
>>
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-- 
R.W. Mann & Company, Inc.   >>  Airline Industry Analysis
Port Washington, NY  11050  >>  tel 516-944-0900, fax -7280
mailto:info_at_RWMann.com      >>  URL http://www.RWMann.com/
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