Re: [Thinkpad] Strangeness on a NEW ThinkPad

Since all t30's obviously look the same it has to be an error on the
production( s/ware) line., where there are say 100 in a row and one
wasnt properly labelled as set up for a specific customer.
 It really is time that IBM had a help line direct to their Thinkpad
division so that this sort of query can be deaslt with by either the
agent like yourself or the customer.
Perhaps IBM should do wnh some mfg'd do. the person that puts it
together puts his id say under the keyboard so any cockups can be traced
back to him/her.

Bruce Markowitz wrote:

>OK, here is a new one on me!
>Sold a new sealed T-30 to a local customer. She wanted to open the box
>herself, so I didn't do any type of setup.
>She cranks it up, there is a sign on screen with a user name of "whammotech"
>or some such. She overwrites She notices that MS Office is installed, along
>with some other stuff. She installs her custom software.
>On re-boot, it won't take her user name and password!
>So she calls IBM, they seem to recognize the user name, and state that it is
>trying to log onto a domain, and she needs the password!
>Of course, we are going to do a complete recovery on the system, but the
>question is:
>How does a new sealed unit get an OS with a log-in request and MS Office
>installed?
>She confirms that everything in the box was sealed, it was not a re-pack in
>any way. I got it from a source that I have gotten many new machines from.
>some of which are AAP machines,
>So the question is:
>Did IBM custom configure a machine for a customer who them surplused it off
>without even opening the box? Do they do that?
>There was a thread last year about some T-23's that came with a Win2K COA
>and XP XPro installed. I know, I had 8 of them, all new!
>And I bought another from PC Connection on closeout, same thing. But there
>was some evidence that the bottom of the box had been opened and re-sealed.
>On this one, no such evidence. It was sealed with the IBM security label and
>IBM tape.
>Anyone got any ideas? Just curious, no damage is done, the recovery will
>proceed.
>
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Received on Tue Aug 10 14:12:08 2004