I sent my T23 in for in-warranty repair/replacement of my bad flickering screen a couple of days ago. They have just informed me that the replacement part is backordered until February!
They offered to install an inferior XGA screen (i.e. 1024x768) and then, come February, let me send the machine in again for the proper replacement.
I told them this wouldn't work (I do a lot of graphics work), so the situation is being escalated.
My question: What do you think the options will be? If they don't have the part, and I can't accept a downgraded screen, then what else is there? All I can think of is replacing the whole laptop. And I assume this would be replacing it with another T23, but perhaps that isn't an option for them.
Any suggestions so I know what to ask for?
Thanks, and worried,
TK
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Received on Wed Sep 15 15:02:17 2004
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