Re: [Thinkpad] [T23] EZ Serv:New screen backordered to February!

They will have the option of replacing it with a refurbished screen,
which in the long run may not be as satisfactory... I doubt that you
have the power within the warranty system to ask for a great deal such
as a new computer.

Ray Bayles

TK wrote:

> I sent my T23 in for in-warranty repair/replacement of my bad flickering screen a couple of days ago. They have just informed me that the replacement part is backordered until February!
>
> They offered to install an inferior XGA screen (i.e. 1024x768) and then, come February, let me send the machine in again for the proper replacement.
>
> I told them this wouldn't work (I do a lot of graphics work), so the situation is being escalated.
>
> My question: What do you think the options will be? If they don't have the part, and I can't accept a downgraded screen, then what else is there? All I can think of is replacing the whole laptop. And I assume this would be replacing it with another T23, but perhaps that isn't an option for them.
>
> Any suggestions so I know what to ask for?
>
> Thanks, and worried,
>
> TK
>
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-- 
Even the Olsen twins prefer
Canyonlands Computer Services.
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