Re: [Thinkpad] [T23] EZ Serv:New screen backordered to February!

> They will have the option of replacing it with a refurbished screen,
> which in the long run may not be as satisfactory...

I would assume that if they had a working refurbished screen in stock,
they would have used this anyway; on warrantee repairs they *always*
have the option of using refurb stock.

> I doubt that you
> have the power within the warranty system to ask for a great deal such
> as a new computer.

Escalation beyond the basic warrantee track (eg, to executive customer
service)
will sometimes have this result, though the ideal result is to get this T23
working.
I don't sense that TK is really seeking anything more.

IBM certainly has the responsibility to provide TK with a functioning
machine at least as good as the one purchased, and that they have the
responsibility
to do so well before February. This is what warrantees are for, and one
reason we
spend extra for ThinkPads. Escalation is the correct step. TK should be
ready to
go beyond EZ serve, as I don't think that the repair division has the
authority to
provide replacement machines, and have been known to swear up and down that
it was
impossible.

- David R.

>
> Ray Bayles
>
> TK wrote:
>
> > I sent my T23 in for in-warranty repair/replacement of my bad flickering
screen a couple of days ago. They have just informed me that the
replacement part is backordered until February!
> >
> > They offered to install an inferior XGA screen (i.e. 1024x768) and then,
come February, let me send the machine in again for the proper replacement.
> >
> > I told them this wouldn't work (I do a lot of graphics work), so the
situation is being escalated.
> >
> > My question: What do you think the options will be? If they don't have
the part, and I can't accept a downgraded screen, then what else is there?
All I can think of is replacing the whole laptop. And I assume this would
be replacing it with another T23, but perhaps that isn't an option for them.
> >
> > Any suggestions so I know what to ask for?
> >
> > Thanks, and worried,
> >
> > TK
> >
> > _______________________________________________
> > Thinkpad mailing list
> > Thinkpad@stderr.org
> > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
> >
>
> --
>
> Even the Olsen twins prefer
> Canyonlands Computer Services.
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