Nope, I didn't misunderstand. We had a nice long conversation about it. They said the "screen" (whatever this actually meant) is backordered until Feburary 2005. They said that I could agree to accept a 1024x768 XGA, and then in February 2005, I could send the machine in a second time and they'd give me the SVGA. Since I said this wouldn't work for me, they escalated the call "to a manager," and now I'm waiting to see what happens in that step.
- TK
At 05:31 PM 9/15/04 -0400, Bruce Markowitz wrote:
>The longest I ever waited was for an X20 screen. That was two weeks.
>No way on earth it takes 6 months to get a screen, they could build the
>factory in that time.
>I think you may have mis-understood. Generally on parts hold they don't even
>have an ETA for a day or so, by which time the part is in.
>Worst case, take the XGA screen and use it until the part comes in.
>Everything will run properly on XGA. But do clarify the backorder status,
>something is not Kosher about that. Perhaps you mis-understood.
>----- Original Message -----
>From: "TK" <kmysql@counterfolk.com>
>To: "BRUCE MARKOWITZ" <scosgt@worldnet.att.net>
>Sent: Wednesday, September 15, 2004 3:40 PM
>Subject: RE: [T23] EZ Serv:New screen backordered to February!
>
>
>> At 03:33 PM 9/15/04 -0400, BRUCE MARKOWITZ wrote:
>> >You will probably have it back in a few days. That is what always happens
>to me on backorders
>>
>> What do you mean by this? You mean that in the end they'll actually have
>the replacement screen in a few days even though they said it'll take until
>February?
>>
>> Thanks,
>>
>> TK
>>
>> >-----Original Message-----
>> > From: "TK"<kmysql@counterfolk.com>
>> > Sent: 9/15/04 2:59:33 PM
>> > To: "Thinkpad list"<thinkpad@stderr.org>
>> > Subject: [Thinkpad] [T23] EZ Serv:New screen backordered to February!
>> > I sent my T23 in for in-warranty repair/replacement of my bad
>flickering screen a couple of days ago. They have just informed me that the
>replacement part is backordered until February!
>> >
>> > They offered to install an inferior XGA screen (i.e. 1024x768) and
>then, come February, let me send the machine in again for the proper
>replacement.
>> >
>> > I told them this wouldn't work (I do a lot of graphics work), so the
>situation is being escalated.
>> >
>> > My question: What do you think the options will be? If they don't
>have the part, and I can't accept a downgraded screen, then what else is
>there? All I can think of is replacing the whole laptop. And I assume this
>would be replacing it with another T23, but perhaps that isn't an option for
>them.
>> >
>> > Any suggestions so I know what to ask for?
>>
_______________________________________________
Thinkpad mailing list
Thinkpad@stderr.org
http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
Received on Wed Sep 15 17:50:28 2004
This archive was generated by hypermail 2.1.8 : Fri May 26 2006 - 16:03:37 EDT