Re: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!

Are you in the US, by the way?
Go to the web site, get the FRU number, then call Boulder parts and try to
order one. You will probably get a straight answer from them as to
availability. This story just does not make sense. Why would a part be back
ordered 6 months?
----- Original Message -----
From: "TK" <kmysql@counterfolk.com>
To: "Bruce Markowitz" <scosgt@worldnet.att.net>
Cc: "Thinkpad list" <thinkpad@stderr.org>
Sent: Wednesday, September 15, 2004 5:48 PM
Subject: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!

> Nope, I didn't misunderstand. We had a nice long conversation about it.
They said the "screen" (whatever this actually meant) is backordered until
Feburary 2005. They said that I could agree to accept a 1024x768 XGA, and
then in February 2005, I could send the machine in a second time and they'd
give me the SVGA. Since I said this wouldn't work for me, they escalated
the call "to a manager," and now I'm waiting to see what happens in that
step.
>
> - TK
>
> At 05:31 PM 9/15/04 -0400, Bruce Markowitz wrote:
> >The longest I ever waited was for an X20 screen. That was two weeks.
> >No way on earth it takes 6 months to get a screen, they could build the
> >factory in that time.
> >I think you may have mis-understood. Generally on parts hold they don't
even
> >have an ETA for a day or so, by which time the part is in.
> >Worst case, take the XGA screen and use it until the part comes in.
> >Everything will run properly on XGA. But do clarify the backorder status,
> >something is not Kosher about that. Perhaps you mis-understood.
> >----- Original Message -----
> >From: "TK" <kmysql@counterfolk.com>
> >To: "BRUCE MARKOWITZ" <scosgt@worldnet.att.net>
> >Sent: Wednesday, September 15, 2004 3:40 PM
> >Subject: RE: [T23] EZ Serv:New screen backordered to February!
> >
> >
> >> At 03:33 PM 9/15/04 -0400, BRUCE MARKOWITZ wrote:
> >> >You will probably have it back in a few days. That is what always
happens
> >to me on backorders
> >>
> >> What do you mean by this? You mean that in the end they'll actually
have
> >the replacement screen in a few days even though they said it'll take
until
> >February?
> >>
> >> Thanks,
> >>
> >> TK
> >>
> >> >-----Original Message-----
> >> > From: "TK"<kmysql@counterfolk.com>
> >> > Sent: 9/15/04 2:59:33 PM
> >> > To: "Thinkpad list"<thinkpad@stderr.org>
> >> > Subject: [Thinkpad] [T23] EZ Serv:New screen backordered to
February!
> >> > I sent my T23 in for in-warranty repair/replacement of my bad
> >flickering screen a couple of days ago. They have just informed me that
the
> >replacement part is backordered until February!
> >> >
> >> > They offered to install an inferior XGA screen (i.e. 1024x768) and
> >then, come February, let me send the machine in again for the proper
> >replacement.
> >> >
> >> > I told them this wouldn't work (I do a lot of graphics work), so
the
> >situation is being escalated.
> >> >
> >> > My question: What do you think the options will be? If they don't
> >have the part, and I can't accept a downgraded screen, then what else is
> >there? All I can think of is replacing the whole laptop. And I assume
this
> >would be replacing it with another T23, but perhaps that isn't an option
for
> >them.
> >> >
> >> > Any suggestions so I know what to ask for?
> >>
>
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Received on Wed Sep 15 17:55:01 2004