Re: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!

It's not impossible for this to be real. I have a friend who is dealing with
small hand-held intelligent controllers--super intelligent specialized palm
pilots for factory equipment. They're having problems getting the lcd
screens for them--apparently the lcd oem is shifting gears for some
other geometries of screen, and has told customers that they'll have to
wait for the older screens.

Then again, this could be IBM's right hand not know what the left hand
has. That certainly wouldn't be new, would it...

--STeve Andre'

On Wednesday 15 September 2004 21:54, Bruce Markowitz wrote:
> Are you in the US, by the way?
> Go to the web site, get the FRU number, then call Boulder parts and try to
> order one. You will probably get a straight answer from them as to
> availability. This story just does not make sense. Why would a part be back
> ordered 6 months?
> ----- Original Message -----
> From: "TK" <kmysql@counterfolk.com>
> To: "Bruce Markowitz" <scosgt@worldnet.att.net>
> Cc: "Thinkpad list" <thinkpad@stderr.org>
> Sent: Wednesday, September 15, 2004 5:48 PM
> Subject: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!
>
> > Nope, I didn't misunderstand. We had a nice long conversation about it.
>
> They said the "screen" (whatever this actually meant) is backordered until
> Feburary 2005. They said that I could agree to accept a 1024x768 XGA, and
> then in February 2005, I could send the machine in a second time and they'd
> give me the SVGA. Since I said this wouldn't work for me, they escalated
> the call "to a manager," and now I'm waiting to see what happens in that
> step.
>
> > - TK
> >
> > At 05:31 PM 9/15/04 -0400, Bruce Markowitz wrote:
> > >The longest I ever waited was for an X20 screen. That was two weeks.
> > >No way on earth it takes 6 months to get a screen, they could build the
> > >factory in that time.
> > >I think you may have mis-understood. Generally on parts hold they don't
>
> even
>
> > >have an ETA for a day or so, by which time the part is in.
> > >Worst case, take the XGA screen and use it until the part comes in.
> > >Everything will run properly on XGA. But do clarify the backorder
> > > status, something is not Kosher about that. Perhaps you mis-understood.
> > > ----- Original Message -----
> > >From: "TK" <kmysql@counterfolk.com>
> > >To: "BRUCE MARKOWITZ" <scosgt@worldnet.att.net>
> > >Sent: Wednesday, September 15, 2004 3:40 PM
> > >Subject: RE: [T23] EZ Serv:New screen backordered to February!
> > >
> > >> At 03:33 PM 9/15/04 -0400, BRUCE MARKOWITZ wrote:
> > >> >You will probably have it back in a few days. That is what always
>
> happens
>
> > >to me on backorders
> > >
> > >> What do you mean by this? You mean that in the end they'll actually
>
> have
>
> > >the replacement screen in a few days even though they said it'll take
>
> until
>
> > >February?
> > >
> > >> Thanks,
> > >>
> > >> TK
> > >>
> > >> >-----Original Message-----
> > >> > From: "TK"<kmysql@counterfolk.com>
> > >> > Sent: 9/15/04 2:59:33 PM
> > >> > To: "Thinkpad list"<thinkpad@stderr.org>
> > >> > Subject: [Thinkpad] [T23] EZ Serv:New screen backordered to
>
> February!
>
> > >> > I sent my T23 in for in-warranty repair/replacement of my bad
> > >
> > >flickering screen a couple of days ago. They have just informed me that
>
> the
>
> > >replacement part is backordered until February!
> > >
> > >> > They offered to install an inferior XGA screen (i.e. 1024x768)
> > >> > and
> > >
> > >then, come February, let me send the machine in again for the proper
> > >replacement.
> > >
> > >> > I told them this wouldn't work (I do a lot of graphics work), so
>
> the
>
> > >situation is being escalated.
> > >
> > >> > My question: What do you think the options will be? If they
> > >> > don't
> > >
> > >have the part, and I can't accept a downgraded screen, then what else is
> > >there? All I can think of is replacing the whole laptop. And I assume
>
> this
>
> > >would be replacing it with another T23, but perhaps that isn't an option
>
> for
>
> > >them.
> > >
> > >> > Any suggestions so I know what to ask for?
> >
> > _______________________________________________
> > Thinkpad mailing list
> > Thinkpad@stderr.org
> > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
>
> _______________________________________________
> Thinkpad mailing list
> Thinkpad@stderr.org
> http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
_______________________________________________
Thinkpad mailing list
Thinkpad@stderr.org
http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
Received on Wed Sep 15 18:01:44 2004