Re: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!

> Then again, this could be IBM's right hand not know what the left hand
> has. That certainly wouldn't be new, would it...

Remember that the warrantee is being handled by the quasi-autonomous
EZ-serve, who for some reason (eg, internal accounting)
might not want to order the part now from Boulder - possibly they're waiting
for their regular biannual bulk purchase. In this case, escalating
out of the shop to IBM *might* be the only solution (other than just fixing
it oneself), even if it seems boneheaded.

- David R.

>
> --STeve Andre'
>
> On Wednesday 15 September 2004 21:54, Bruce Markowitz wrote:
> > Are you in the US, by the way?
> > Go to the web site, get the FRU number, then call Boulder parts and try
to
> > order one. You will probably get a straight answer from them as to
> > availability. This story just does not make sense. Why would a part be
back
> > ordered 6 months?
> > ----- Original Message -----
> > From: "TK" <kmysql@counterfolk.com>
> > To: "Bruce Markowitz" <scosgt@worldnet.att.net>
> > Cc: "Thinkpad list" <thinkpad@stderr.org>
> > Sent: Wednesday, September 15, 2004 5:48 PM
> > Subject: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to
February!
> >
> > > Nope, I didn't misunderstand. We had a nice long conversation about
it.
> >
> > They said the "screen" (whatever this actually meant) is backordered
until
> > Feburary 2005. They said that I could agree to accept a 1024x768 XGA,
and
> > then in February 2005, I could send the machine in a second time and
they'd
> > give me the SVGA. Since I said this wouldn't work for me, they
escalated
> > the call "to a manager," and now I'm waiting to see what happens in that
> > step.
> >
> > > - TK
> > >
> > > At 05:31 PM 9/15/04 -0400, Bruce Markowitz wrote:
> > > >The longest I ever waited was for an X20 screen. That was two weeks.
> > > >No way on earth it takes 6 months to get a screen, they could build
the
> > > >factory in that time.
> > > >I think you may have mis-understood. Generally on parts hold they
don't
> >
> > even
> >
> > > >have an ETA for a day or so, by which time the part is in.
> > > >Worst case, take the XGA screen and use it until the part comes in.
> > > >Everything will run properly on XGA. But do clarify the backorder
> > > > status, something is not Kosher about that. Perhaps you
mis-understood.
> > > > ----- Original Message -----
> > > >From: "TK" <kmysql@counterfolk.com>
> > > >To: "BRUCE MARKOWITZ" <scosgt@worldnet.att.net>
> > > >Sent: Wednesday, September 15, 2004 3:40 PM
> > > >Subject: RE: [T23] EZ Serv:New screen backordered to February!
> > > >
> > > >> At 03:33 PM 9/15/04 -0400, BRUCE MARKOWITZ wrote:
> > > >> >You will probably have it back in a few days. That is what always
> >
> > happens
> >
> > > >to me on backorders
> > > >
> > > >> What do you mean by this? You mean that in the end they'll
actually
> >
> > have
> >
> > > >the replacement screen in a few days even though they said it'll take
> >
> > until
> >
> > > >February?
> > > >
> > > >> Thanks,
> > > >>
> > > >> TK
> > > >>
> > > >> >-----Original Message-----
> > > >> > From: "TK"<kmysql@counterfolk.com>
> > > >> > Sent: 9/15/04 2:59:33 PM
> > > >> > To: "Thinkpad list"<thinkpad@stderr.org>
> > > >> > Subject: [Thinkpad] [T23] EZ Serv:New screen backordered to
> >
> > February!
> >
> > > >> > I sent my T23 in for in-warranty repair/replacement of my
bad
> > > >
> > > >flickering screen a couple of days ago. They have just informed me
that
> >
> > the
> >
> > > >replacement part is backordered until February!
> > > >
> > > >> > They offered to install an inferior XGA screen (i.e. 1024x768)
> > > >> > and
> > > >
> > > >then, come February, let me send the machine in again for the proper
> > > >replacement.
> > > >
> > > >> > I told them this wouldn't work (I do a lot of graphics work),
so
> >
> > the
> >
> > > >situation is being escalated.
> > > >
> > > >> > My question: What do you think the options will be? If they
> > > >> > don't
> > > >
> > > >have the part, and I can't accept a downgraded screen, then what else
is
> > > >there? All I can think of is replacing the whole laptop. And I
assume
> >
> > this
> >
> > > >would be replacing it with another T23, but perhaps that isn't an
option
> >
> > for
> >
> > > >them.
> > > >
> > > >> > Any suggestions so I know what to ask for?
> > >
> > > _______________________________________________
> > > Thinkpad mailing list
> > > Thinkpad@stderr.org
> > > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
> >
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