Re: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!

My point was not to tell them to order it from Boulder. The point was, if
the item is physically available, or has a shorter backorder, you can
escalate and prove to them that they are full of BS and need to get it
procured and fixed.
----- Original Message -----
From: "David Ross" <ross@math.hawaii.edu>
To: <thinkpad@stderr.org>
Sent: Wednesday, September 15, 2004 7:34 PM
Subject: Re: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to
February!

> > Then again, this could be IBM's right hand not know what the left hand
> > has. That certainly wouldn't be new, would it...
>
> Remember that the warrantee is being handled by the quasi-autonomous
> EZ-serve, who for some reason (eg, internal accounting)
> might not want to order the part now from Boulder - possibly they're
waiting
> for their regular biannual bulk purchase. In this case, escalating
> out of the shop to IBM *might* be the only solution (other than just
fixing
> it oneself), even if it seems boneheaded.
>
> - David R.
>
>
> >
> > --STeve Andre'
> >
> > On Wednesday 15 September 2004 21:54, Bruce Markowitz wrote:
> > > Are you in the US, by the way?
> > > Go to the web site, get the FRU number, then call Boulder parts and
try
> to
> > > order one. You will probably get a straight answer from them as to
> > > availability. This story just does not make sense. Why would a part be
> back
> > > ordered 6 months?
> > > ----- Original Message -----
> > > From: "TK" <kmysql@counterfolk.com>
> > > To: "Bruce Markowitz" <scosgt@worldnet.att.net>
> > > Cc: "Thinkpad list" <thinkpad@stderr.org>
> > > Sent: Wednesday, September 15, 2004 5:48 PM
> > > Subject: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to
> February!
> > >
> > > > Nope, I didn't misunderstand. We had a nice long conversation about
> it.
> > >
> > > They said the "screen" (whatever this actually meant) is backordered
> until
> > > Feburary 2005. They said that I could agree to accept a 1024x768 XGA,
> and
> > > then in February 2005, I could send the machine in a second time and
> they'd
> > > give me the SVGA. Since I said this wouldn't work for me, they
> escalated
> > > the call "to a manager," and now I'm waiting to see what happens in
that
> > > step.
> > >
> > > > - TK
> > > >
> > > > At 05:31 PM 9/15/04 -0400, Bruce Markowitz wrote:
> > > > >The longest I ever waited was for an X20 screen. That was two
weeks.
> > > > >No way on earth it takes 6 months to get a screen, they could build
> the
> > > > >factory in that time.
> > > > >I think you may have mis-understood. Generally on parts hold they
> don't
> > >
> > > even
> > >
> > > > >have an ETA for a day or so, by which time the part is in.
> > > > >Worst case, take the XGA screen and use it until the part comes in.
> > > > >Everything will run properly on XGA. But do clarify the backorder
> > > > > status, something is not Kosher about that. Perhaps you
> mis-understood.
> > > > > ----- Original Message -----
> > > > >From: "TK" <kmysql@counterfolk.com>
> > > > >To: "BRUCE MARKOWITZ" <scosgt@worldnet.att.net>
> > > > >Sent: Wednesday, September 15, 2004 3:40 PM
> > > > >Subject: RE: [T23] EZ Serv:New screen backordered to February!
> > > > >
> > > > >> At 03:33 PM 9/15/04 -0400, BRUCE MARKOWITZ wrote:
> > > > >> >You will probably have it back in a few days. That is what
always
> > >
> > > happens
> > >
> > > > >to me on backorders
> > > > >
> > > > >> What do you mean by this? You mean that in the end they'll
> actually
> > >
> > > have
> > >
> > > > >the replacement screen in a few days even though they said it'll
take
> > >
> > > until
> > >
> > > > >February?
> > > > >
> > > > >> Thanks,
> > > > >>
> > > > >> TK
> > > > >>
> > > > >> >-----Original Message-----
> > > > >> > From: "TK"<kmysql@counterfolk.com>
> > > > >> > Sent: 9/15/04 2:59:33 PM
> > > > >> > To: "Thinkpad list"<thinkpad@stderr.org>
> > > > >> > Subject: [Thinkpad] [T23] EZ Serv:New screen backordered to
> > >
> > > February!
> > >
> > > > >> > I sent my T23 in for in-warranty repair/replacement of my
> bad
> > > > >
> > > > >flickering screen a couple of days ago. They have just informed me
> that
> > >
> > > the
> > >
> > > > >replacement part is backordered until February!
> > > > >
> > > > >> > They offered to install an inferior XGA screen (i.e.
1024x768)
> > > > >> > and
> > > > >
> > > > >then, come February, let me send the machine in again for the
proper
> > > > >replacement.
> > > > >
> > > > >> > I told them this wouldn't work (I do a lot of graphics
work),
> so
> > >
> > > the
> > >
> > > > >situation is being escalated.
> > > > >
> > > > >> > My question: What do you think the options will be? If they
> > > > >> > don't
> > > > >
> > > > >have the part, and I can't accept a downgraded screen, then what
else
> is
> > > > >there? All I can think of is replacing the whole laptop. And I
> assume
> > >
> > > this
> > >
> > > > >would be replacing it with another T23, but perhaps that isn't an
> option
> > >
> > > for
> > >
> > > > >them.
> > > > >
> > > > >> > Any suggestions so I know what to ask for?
> > > >
> > > > _______________________________________________
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>
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Received on Wed Sep 15 20:21:29 2004