Re: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!

> My point was not to tell them to order it from Boulder. The point was,
if
> the item is physically available, or has a shorter backorder, you can
> escalate and prove to them that they are full of BS and need to get it
> procured and fixed.

I do think this is excellent advice, though really it should be
completely irrelevant from the original poster's point of view.
Either they have the LCD in stock or they don't, if not they're
obligated to give him an upgrade or loaner of equal or superior
capability in a reasonable time.
This is what warrantee means.

- David R.

> ----- Original Message -----
> From: "David Ross" <ross@math.hawaii.edu>
> To: <thinkpad@stderr.org>
> Sent: Wednesday, September 15, 2004 7:34 PM
> Subject: Re: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to
> February!
>
>
> > > Then again, this could be IBM's right hand not know what the left
hand
> > > has. That certainly wouldn't be new, would it...
> >
> > Remember that the warrantee is being handled by the quasi-autonomous
> > EZ-serve, who for some reason (eg, internal accounting)
> > might not want to order the part now from Boulder - possibly they're
> waiting
> > for their regular biannual bulk purchase. In this case, escalating
> > out of the shop to IBM *might* be the only solution (other than just
> fixing
> > it oneself), even if it seems boneheaded.
> >
> > - David R.
> >
> >
> > >
> > > --STeve Andre'
> > >
> > > On Wednesday 15 September 2004 21:54, Bruce Markowitz wrote:
> > > > Are you in the US, by the way?
> > > > Go to the web site, get the FRU number, then call Boulder parts
and
> try
> > to
> > > > order one. You will probably get a straight answer from them as
to
> > > > availability. This story just does not make sense. Why would a
part be
> > back
> > > > ordered 6 months?
> > > > ----- Original Message -----
> > > > From: "TK" <kmysql@counterfolk.com>
> > > > To: "Bruce Markowitz" <scosgt@worldnet.att.net>
> > > > Cc: "Thinkpad list" <thinkpad@stderr.org>
> > > > Sent: Wednesday, September 15, 2004 5:48 PM
> > > > Subject: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to
> > February!
> > > >
> > > > > Nope, I didn't misunderstand. We had a nice long conversation
about
> > it.
> > > >
> > > > They said the "screen" (whatever this actually meant) is
backordered
> > until
> > > > Feburary 2005. They said that I could agree to accept a
1024x768 XGA,
> > and
> > > > then in February 2005, I could send the machine in a second time
and
> > they'd
> > > > give me the SVGA. Since I said this wouldn't work for me, they
> > escalated
> > > > the call "to a manager," and now I'm waiting to see what happens
in
> that
> > > > step.
> > > >
> > > > > - TK
> > > > >
> > > > > At 05:31 PM 9/15/04 -0400, Bruce Markowitz wrote:
> > > > > >The longest I ever waited was for an X20 screen. That was two
> weeks.
> > > > > >No way on earth it takes 6 months to get a screen, they could
build
> > the
> > > > > >factory in that time.
> > > > > >I think you may have mis-understood. Generally on parts hold
they
> > don't
> > > >
> > > > even
> > > >
> > > > > >have an ETA for a day or so, by which time the part is in.
> > > > > >Worst case, take the XGA screen and use it until the part
comes in.
> > > > > >Everything will run properly on XGA. But do clarify the
backorder
> > > > > > status, something is not Kosher about that. Perhaps you
> > mis-understood.
> > > > > > ----- Original Message -----
> > > > > >From: "TK" <kmysql@counterfolk.com>
> > > > > >To: "BRUCE MARKOWITZ" <scosgt@worldnet.att.net>
> > > > > >Sent: Wednesday, September 15, 2004 3:40 PM
> > > > > >Subject: RE: [T23] EZ Serv:New screen backordered to
February!
> > > > > >
> > > > > >> At 03:33 PM 9/15/04 -0400, BRUCE MARKOWITZ wrote:
> > > > > >> >You will probably have it back in a few days. That is what
> always
> > > >
> > > > happens
> > > >
> > > > > >to me on backorders
> > > > > >
> > > > > >> What do you mean by this? You mean that in the end they'll
> > actually
> > > >
> > > > have
> > > >
> > > > > >the replacement screen in a few days even though they said
it'll
> take
> > > >
> > > > until
> > > >
> > > > > >February?
> > > > > >
> > > > > >> Thanks,
> > > > > >>
> > > > > >> TK
> > > > > >>
> > > > > >> >-----Original Message-----
> > > > > >> > From: "TK"<kmysql@counterfolk.com>
> > > > > >> > Sent: 9/15/04 2:59:33 PM
> > > > > >> > To: "Thinkpad list"<thinkpad@stderr.org>
> > > > > >> > Subject: [Thinkpad] [T23] EZ Serv:New screen
backordered to
> > > >
> > > > February!
> > > >
> > > > > >> > I sent my T23 in for in-warranty repair/replacement
of my
> > bad
> > > > > >
> > > > > >flickering screen a couple of days ago. They have just
informed me
> > that
> > > >
> > > > the
> > > >
> > > > > >replacement part is backordered until February!
> > > > > >
> > > > > >> > They offered to install an inferior XGA screen (i.e.
> 1024x768)
> > > > > >> > and
> > > > > >
> > > > > >then, come February, let me send the machine in again for the
> proper
> > > > > >replacement.
> > > > > >
> > > > > >> > I told them this wouldn't work (I do a lot of graphics
> work),
> > so
> > > >
> > > > the
> > > >
> > > > > >situation is being escalated.
> > > > > >
> > > > > >> > My question: What do you think the options will be?
If they
> > > > > >> > don't
> > > > > >
> > > > > >have the part, and I can't accept a downgraded screen, then
what
> else
> > is
> > > > > >there? All I can think of is replacing the whole laptop.
And I
> > assume
> > > >
> > > > this
> > > >
> > > > > >would be replacing it with another T23, but perhaps that
isn't an
> > option
> > > >
> > > > for
> > > >
> > > > > >them.
> > > > > >
> > > > > >> > Any suggestions so I know what to ask for?
> > > > >
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Received on Thu Sep 16 02:39:41 2004