> So, I called EZ Serv, and they have no record of the status change.
Their system just says the repair is on hold for backordered part, and
the guy I spoke with had no clue how to help me or redirect my call or
anything. He did find a direct # for a person with the same first name
as the person who'd called me yesterday, so I left her voice mail.
I would phone the main EZ serve number again, and if they have no record
of the escalation then just escalate again with the person you get. If
he or she says he doesn't know how then ask for his boss. Make sure
that, from everyone you speak to, you get their full name, extension,
and hours they will be in. You might even ask which office they're in
(Raleigh? Memphis? Jakarta?). In particular, one should always assume
that people who promise to call you back will in fact not do so, so you
should always be ready to rephone, and equipped with unambiguous contact
information.
- David R.
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Received on Thu Sep 16 19:41:35 2004
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