This is NOT the usual EZSERV experience. There are numerous list members
that have bought machines from me that I had sent in for service before
selling. Problems are few and far between, and of course they do happen.
----- Original Message -----
From: "David Reid" <dwreid@hiwaay.net>
To: "'TK'" <kmysql@counterfolk.com>; "'Thinkpad list'" <thinkpad@stderr.org>
Sent: Friday, September 17, 2004 1:41 PM
Subject: RE: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to
February!
>> So, one must wonder various things, like:
>> - Why did they think it would take until February to get
>> refurbished SXGA screens?
To get you to opt for the cheaper XGA replacement.
>> - Why was I again offered an XGA replacement even while
>> it was already known that an SXGA screen might be available
>> as we were speaking?
Because there is probably a higher profit margin with the XGA thus they make
their bottom line and costs look better for warranty work.
>> - Do they have a >relative< shortage of SXGA's, so they're
>> trying to pawn off XGA on those customers who are willing
>> to accept that?
See 1 & 2 above!
Yes, I'm discruntled with E-Z Serve, within a month of purchasing my A30p a
year or so ago, I had to return it as it turned out, it had a bad system
board. That's what E-Z Serve stated they replaced, whatever powers the
screen backlight, went out.
While on the phone with E-Z Serve, a supervisor asked me how I found that
the system was booting up and running but there was no display.
I stated I held a flashlight to the screen and could see the "My Computer"
icon and the "Start" button.
She proceeded to say that this was an attempt to repair the machine myself,
and had the gawl to threaten that my warranty may thusly be void!!!!!!!!!!!!
They finally repaired and returned it under warranty, nevertheless, I dread
ever having to deal with the morons again!
-----Original Message-----
From: thinkpad-bounces@stderr.org [mailto:thinkpad-bounces@stderr.org] On
Behalf Of TK
Sent: Friday, September 17, 2004 12:24 PM
To: Thinkpad list
Subject: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!
I'm closer to resolution, and some of it now looks potentially a little
fishy:
I spoke to EZ Serv again today (this is four full days after they received
the machine and placed it on hold). They again knew nothing of the status
beyond "on hold for backordered part, no ETA." I explained the situation
and the case was re-escalated, and I was put in touch with a manager.
He called me on schedule and repeated the offer of an XGA that had been made
to me two days earlier by the department-unidentified individual. I
repeated that I couldn't accept that. He then informed me that he had just
been on the phone with someone who said that a shipment of SXGA's might have
arrived, and he'd hear back from that person shortly with a confirmation.
He called back 20 minutes later to inform me that the SXGA's had arrived,
and the repair center will install one of those on my machine (though he
wouldn't make any promises as to when).
I asked if the part would be new or refurbished, and he said they're all
refurbished parts.
So, one must wonder various things, like:
- Why did they think it would take until February to get refurbished SXGA
screens?
- Why was I again offered an XGA replacement even while it was already known
that an SXGA screen might be available as we were speaking?
- Do they have a >relative< shortage of SXGA's, so they're trying to pawn
off XGA on those customers who are willing to accept that?
Other speculative conclusions are welcome.
I'll report back as to the final repair status of the machine.
- TK
_______________________________________________
Thinkpad mailing list
Thinkpad_at_stderr.org http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
--- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.760 / Virus Database: 509 - Release Date: 09/10/2004 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.760 / Virus Database: 509 - Release Date: 09/10/2004 _______________________________________________ Thinkpad mailing list Thinkpad@stderr.org http://stderr.org/cgi-bin/mailman/listinfo/thinkpad _______________________________________________ Thinkpad mailing list Thinkpad@stderr.org http://stderr.org/cgi-bin/mailman/listinfo/thinkpadReceived on Fri Sep 17 14:04:19 2004
This archive was generated by hypermail 2.1.8 : Fri May 26 2006 - 16:03:37 EDT