Re: [Thinkpad] [T23] EZ Serv:New screen backordered to February!

At 02:02 PM 9/17/04 -0400, Bruce Markowitz wrote:
>ETA UNKNOWN IS NOT FEBRUARY. THIS IS GOING EXACTLY AS I TOLD YOU IT WOULD.
>THEY ARE FREE TO USE REFURBISHED PARTS, BUT MOST LIKELY YOU WILL GET A NEW
>SCREEN.

Bruce, you might be missing some facts in my story.

IBM told me February. That is a fact. It's worth pointing this fact out so people know that IBM lies.

Another important fact is that the manager today repeated the offer of an XGA screen, and then in the next breath, after I repeated my refusal, proceeded to inform me that SXGA's are probably available anyway.

The point here is: If, in the end, I get my laptop back all fixed, it still didn't go well, because:
a) It took a few days too long.
More importantly:
>>> b) I was clearly baited to accept an inferior replacement by someone who immediately admitted that he already knew that a better option was already available. <<<

Based on (b) alone, I will never buy a Thinkpad again. To have such tangible evidence of them working to mislead me into accepting an inferior replacement is more than enough to sour me completely to a company.

- TK

>----- Original Message -----
>From: "TK" <kmysql@counterfolk.com>
>To: "Thinkpad list" <thinkpad@stderr.org>
>Sent: Friday, September 17, 2004 1:23 PM
>Subject: [Thinkpad] Re: [T23] EZ Serv:New screen backordered to February!
>
>
>> I'm closer to resolution, and some of it now looks potentially a little
>fishy:
>>
>> I spoke to EZ Serv again today (this is four full days after they received
>the machine and placed it on hold). They again knew nothing of the status
>beyond "on hold for backordered part, no ETA." I explained the situation
>and the case was re-escalated, and I was put in touch with a manager.
>>
>> He called me on schedule and repeated the offer of an XGA that had been
>made to me two days earlier by the department-unidentified individual. I
>repeated that I couldn't accept that. He then informed me that he had just
>been on the phone with someone who said that a shipment of SXGA's might have
>arrived, and he'd hear back from that person shortly with a confirmation.
>>
>> He called back 20 minutes later to inform me that the SXGA's had arrived,
>and the repair center will install one of those on my machine (though he
>wouldn't make any promises as to when).
>>
>> I asked if the part would be new or refurbished, and he said they're all
>refurbished parts.
>>
>> So, one must wonder various things, like:
>>
>> - Why did they think it would take until February to get refurbished SXGA
>screens?
>> - Why was I again offered an XGA replacement even while it was already
>known that an SXGA screen might be available as we were speaking?
>> - Do they have a >relative< shortage of SXGA's, so they're trying to pawn
>off XGA on those customers who are willing to accept that?
>>
>> Other speculative conclusions are welcome.
>>
>> I'll report back as to the final repair status of the machine.

_______________________________________________
Thinkpad mailing list
Thinkpad@stderr.org
http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
Received on Fri Sep 17 14:12:02 2004