David Ross wrote:
> (3) As bad as it can be, it is still usually completely effortless, and
> *miles better than all of the competition* - there are sometimes reasons
> to choose an alternative to a ThinkPad, but better service is not one of
> them.
Example:
I just called EZ Serve to request one system restore CD for the fourteen
R40s we bought in June or July for our new school. Obviously this is
past their 30 day window, but the guy had no problem sending me one
(free) after I explained things. This call was at 5:30pm on Tuesday.
At 11:30am on Wednesday a DHL truck arrives with an envelope containing
5 restore CDs. Things don't always work that smoothly, but it happens
more often than not with IBM's ThinkPad support.
Rob
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Received on Fri Sep 17 14:44:07 2004
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