Re: [Thinkpad] [T23] EZ Serv:New screen backordered to February!

You miss the point, they did not try to beat him out of the screen he was
entitled to, they tried to get him back a working laptop immediately, with a
promise of the proper screen when it arrived. In other words, they were
going to pay shipping and labot TWICE. That is NOT beating someone out of
anything.
Perhaps a tape of what TK said to IBM would be quite interesting. This is
all one sided. Sorta like Dan Rather.
----- Original Message -----
From: "David Ross" <ross@math.hawaii.edu>
To: "Thinkpad list" <thinkpad@stderr.org>
Sent: Friday, September 17, 2004 3:25 PM
Subject: Re: [Thinkpad] [T23] EZ Serv:New screen backordered to February!

> > I think you have gone off the deep end.
>
> I think the original poster is justified in being upset; he was clearly
> being jerked around by someone at IBM (or their officially designated
> repair depot).
> Whether he would do better at Compaq et al is a different matter.
>
> > Dan Rather lies, but that's another matter!
>
> Any way you can keep this political drivel off this (international,
> nonpartisan) mailing list?
>
> > So what exactly did you want? They DID NOT HAVE THE SCREEN ON HAND. So
> they
> > offered a "reasonable" replacement immediately, with a promise of the
> update
> > when available.
>
> I do not think a clear downgrade is a reasonable replacement. I agree,
> however, that "a few days too long" is no cause for complaint - it takes
> far longer than that for Airborne to ship a machine from Sacramento to
> Honolulu ("there's so much water...")
>
> - David R.
>
>
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Received on Fri Sep 17 15:33:45 2004