Re: [Thinkpad] [T23] EZ Serv:New screen backordered to February!

> You miss the point, they did not try to beat him out of the screen he
was
> entitled to, they tried to get him back a working laptop immediately,
with a
> promise of the proper screen when it arrived.

The point of disagreement is the term "working laptop". Suppose they
offered him an Osborne 1 for the 5 months they were projecting on the
repair, would that be acceptable? While I myself do not run any apps
that require higher resolution that the proferred screen, I know many
people who do, and when they buy equipment they pay extra for the better
screen since less is equivalent to none *for them*, and pay extra for
the top-of-line laptop (as the T23 once was) with its nice-looking
warrantee, in order to keep down-time minimal.

On the other thing, I'm not sure why you are so keen to keep this
off-topic, inflammatory discussion alive on this list.

- David R.

 In other words, they were
> going to pay shipping and labot TWICE. That is NOT beating someone out
of
> anything.
> Perhaps a tape of what TK said to IBM would be quite interesting. This
is
> all one sided. Sorta like Dan Rather.
> ----- Original Message -----
> From: "David Ross" <ross@math.hawaii.edu>
> To: "Thinkpad list" <thinkpad@stderr.org>
> Sent: Friday, September 17, 2004 3:25 PM
> Subject: Re: [Thinkpad] [T23] EZ Serv:New screen backordered to
February!
>
>
> > > I think you have gone off the deep end.
> >
> > I think the original poster is justified in being upset; he was
clearly
> > being jerked around by someone at IBM (or their officially
designated
> > repair depot).
> > Whether he would do better at Compaq et al is a different matter.
> >
> > > Dan Rather lies, but that's another matter!
> >
> > Any way you can keep this political drivel off this (international,
> > nonpartisan) mailing list?
> >
> > > So what exactly did you want? They DID NOT HAVE THE SCREEN ON
HAND. So
> > they
> > > offered a "reasonable" replacement immediately, with a promise of
the
> > update
> > > when available.
> >
> > I do not think a clear downgrade is a reasonable replacement. I
agree,
> > however, that "a few days too long" is no cause for complaint - it
takes
> > far longer than that for Airborne to ship a machine from Sacramento
to
> > Honolulu ("there's so much water...")
> >
> > - David R.
> >
> >
> > _______________________________________________
> > Thinkpad mailing list
> > Thinkpad@stderr.org
> > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
>

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Received on Fri Sep 17 17:04:27 2004