> I got through to the corporate complaint line (thanks 100% to this
list, otherwise it would have been impossible), and someone there is
looking into it. As far as he can see, what I was told today about the
part being available and the repair happening today or tomorrow can NOT
be confirmed, and that I will need to wait until Monday (day 11) for
further updates.
It is entirely possible that the machine will arrive on your doorstep
while you are waiting for your call. I have had machines arrive
repaired *and then* had the repair department phone with a future repair
completion date estimate. This kind of miscommunication is inevitable
when dealing with a huge company. However, it doesn't hurt to sit on
them, to keep reminding them that they need to find a decent IT company
to handle their records:-)
- David R.
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Received on Fri Sep 17 18:45:08 2004
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