Re: [Thinkpad] [T23] EZ Serv:New screen backordered to February!

First of all, tracking numbers are not generally assigned and listed until
the unit is on the loading dock awaiting pickup. Since yours went "special",
I am not surpirsed it is not listed, this is in fact what I would expect. I
NEVER had a machine shipped back on a Saturday.
As far the screen itself, you can always send it back in if it is sub-par.
But I would suggest that you co-oridnate with the manager at EZSERV to do so
at a time when another screen is for sure in stock.
Even ness of lighting does vary from screen to screen, so that is also not
abnormal. As long as there are no dead pixels or white blotches, the screen
is considered OK.
All in all, it sounds like you actually got good service. Again, the part
was not in stock, the info about February was obviously wrong, but as I told
you, they always come in within a week or two.
----- Original Message -----
From: "TK" <kmysql@counterfolk.com>
To: "Thinkpad list" <thinkpad@stderr.org>
Sent: Monday, September 20, 2004 2:12 PM
Subject: Re: [Thinkpad] [T23] EZ Serv:New screen backordered to February!

> Final update on screen repair situation:
>
> Corporate support guy called today to let me know that the laptop was
repaired over the weekend, and he gave me the shipping tracking number.
Checked EasyServ web page, and it was now listed as being under repair as of
Saturday. Return shipping info still blank. So there is clearly not a lot
of quick communication going on among the parts of the process.
>
> In fact, it's STILL listed as being repaired, although I am sitting with
the machine right now. Maybe I'll get a call in a few days telling me when
I can expect to receive the machine, as a list member mentioned earlier.
>
> They sent the machine Saturday via DHL's "next day AM", signature
required. It arrived today (next business day) at 12:40pm. (Interestingly,
DHL's web page shows it being delivered at 11:54am. Guess that's how they
can keep up with their "AM" guarantee.)
>
> The screen is definitely not new (note that the manager told me on Friday
that all the replacement screens are refurbished) - it's clean, but has
weird scratches/discolorations all around the edges like it was cleaned too
roughly (apparent when screen is off or in glare situation).
>
> When powered on, the screen appears to have no stuck or dead pixels. But
the area all along the bottom of the screen (about the height of my mouse
pointer) is very noticeably darker than the rest of the screen. My original
screen was evenly illuminated. So, that's a little sad and will take some
getting used to.
>
> I can't really comment on the overall maximum brightness, but it seems
about as bright as my original screen.
>
> As far as the reason the machine was sent in (terribly flickering screen),
that's fixed.
>
> Return sheet says "replaced display, updated system BIOS, replaced LCD
cable, fan."
>
> No cosmetic fixes were made, like the panel on the bottom that has had all
the paint flake off, that's still the same way. (I didn't mention this when
I sent the machine in, though of course I could have.) Keys still have
letters rubbed off (which I don't care about).
>
> Everything I sent in came back.
>
> Indeed, IBM doesn't do the repairs themselves. The company that appears
to do it is called "Solectron." Check out these links:
> http://www.solectron.com/services/post_rep.htm
> http://www.solectron.com/pdfs/Repair%20Story.pdf
>
> Total time without machine: 10 days.
> Using the scale from Soletron's materials (the one they use for their "in
as little as 36 hours" claim) from time of initial call: 11 days.
>
> I'm glad to have my machine back, fixed. I'm still shaken that I was told
I'd have to wait until Februrary if I didn't accept a 46% lower resolution
screen. I'm glad I didn't give in to that ultimatum. And I'm glad to have
found that accelerated support line, thanks to this list, that appears to
have removed my laptop from an indefinite limbo.
>
> Thanks again to this list for the support and pointers to resources that
helped keep this from taking even longer than it did.
>
> - TK
>
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Received on Mon Sep 20 17:00:05 2004