Re: [Thinkpad] 80 GB hard drive sale alert - UPDATE

Most likely they will honor the (reasonable) orders and fix the server.
I doubt they will send anyone 1000 of those at that price.
Whatever the amount is, they would not want the type of negative publicity
that can be generated (anyone remember the Black Friday WalMat fiasco?????)
----- Original Message -----
From: "David Goldman" <David@dgoldman.com>
To: "Thinkpad mailing list" <thinkpad@stderr.org>
Sent: Tuesday, February 07, 2006 4:15 PM
Subject: Re: [Thinkpad] 80 GB hard drive sale alert - UPDATE

> I called 800-SHOP-IBM (per my confirmation e-mail), gave them my order
> number (since I don't have a customer number and therefore cannot yet
> check my order status on-line) and was told that all orders placed
> after Friday Feb 3 were on back-order and would therefore be cancelled.
> Given that I knew when I ordered the 13N6793 that there would be a 2-4
> week delay (ie., it was on backorder), I asked if there was anybody
> that I could talk to in order to check the status and possibly switch
> my order for the other 80GB HD that was on sale and supposedly not on
> backorder (13N6805).
>
> I was told to call 800-388-7080 (Options: 2-1-2) to discuss my order.
> This IBM rep indicated that she received a memo just this morning
> indicating that they (IBM) WOULD honor all the orders but to expect
> an e-mail regarding the order status of these items 2-3 days from today.
> Apparently, they've received hundreds of orders for these drives and
> are a little overwhelmed at this moment. I don't know what to advise
> others on this list to do but at this time, I'm going to wait for IBM
> to make the next contact and see what they say.
>
> I feel confident that I can make a good case that the part number I
> ordered was for a 80GB hard drive, not just a tray and that from the
> description at the time I place the order, both IBM and I knew that
> the item was on backorder. Therefore they have no legal or moral basis
> to change or cancel my order. I'll keep the list informed of any changes
> to my status and I hope others will do the same.
>
> --
> David Goldman
>
> On Mon, 6 Feb 2006, richard wrote:
>
> >Rob Bell wrote:
> >
> >> richard wrote:
> >>
> >>> I just got off the phone with Parts. The person I spoke to said he
> >>> was being inundated with calls about that part #, that the item
> >>> ordered is a tray assembly that does not include not the HDD and that
> >>> the references on the web site are misprints. He said they were
> >>> canceling all orders due to the confusion.
> >>
> >> Funky. Guess there is no 'free beer'. Thanks for the info.
> >>
> >> I'm betting that they become a little more careful on their item
> >> descriptions in the future after this little snafu!
> >
> >The items continue to be available for order as of the moment:
> >
> >Remove this item 13N6793 80GB HARD DRIVE TRAY ASSEMBLY FRU Within 2-4
> >weeks ** $37.00 $37.00
> >Remove this item 13N6805 80GB HARD DRIVE TRAY ASSEMBLY FRU In stock **
> >$34.50 $34.50
> >
> >Maybe they haven't gotten around to fixing the web site yet. I wonder if
> >they'll try shipping just the tray?
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> >
> >!DSPAM:43e7714384741044323955!
> >
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Received on Tue Feb 7 16:22:21 2006