Re: [Thinkpad] Cracks in a T30 body

> When you call IBM, just advise them that you know that plastics are
covered
> under warranty. If the rep does not think so, hang up and keep calling
until
> someone issues a case number. I have had NUMEROUS bezels and even case
> bottoms replaced.

What usually happens to me (3 separate machines) is that they issue a
case number, I send the machine in, then someone calls me and tells me
that the repair will cost me $400 (or some other outlandish amount)
because it is not covered. Elevating the case(s) didn't get me
anywhere.

This time I will try to just get them to send the bezel, since
turnaround to Hawaii is always slow and I would rather just pay for the
part than be parted from the machine for 7-10 days.

David

> ----- Original Message -----
> From: "David Ross" <ross@math.hawaii.edu>
> To: <thinkpad@stderr.org>
> Sent: Monday, January 22, 2007 5:52 PM
> Subject: Re: [Thinkpad] Cracks in a T30 body
>
>
> > > My T30 has developed several cracks in the body and I'd like to
> > pre-empt
> > > any further damage with some form of permanent epoxy/glue,
hopefully
> > with
> > > as little cosmetic damage as possible. I'm afraid that standard
> > superglue
> > > would turn into a shiny eyesore. Can anyone recommend a product?
> >
> > I assume you're out of warranty? Everyone but me seems to be able to
get
> > cracked bezels etc replaced under warranty.
> >
> > The plastics on ThinkPads are ABS plastics, and the natural glues
for
> > them is ABS solvent adhesives (often sold in the plumbing section of
> > hardware stores, but not to be confused with PVC solvent adhesives).
> > This is usually a black pretty close to ThinkPad black, though it
*is* a
> > bit shiny. I used this to repair a latch on a 560 years ago (under
> > warranty, but IBM refused to repair it), it held for years (is still
> > holding, in fact).
> >
> > BTW, my X30 keyboard bezel has bad cracks on either side, just to
the
> > bottom left of the Fn key and to the bottom right of the -> key.
These
> > developed over the years from carrying the TP (while open) by the
wrist
> > rest. After I make the certainly futile effort to get IBM to fix it
(I
> > have a bit of warranty left), I'll probably just buy a new bezel
(around
> > $30 from Boulder when I checked).
> >
> > David
> > X-No-Archive: Yes
> >
> > _______________________________________________
> > Thinkpad mailing list
> > Thinkpad@stderr.org
> > http://stderr.org/cgi-bin/mailman/listinfo/thinkpad
>
>

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Received on Mon Jan 22 18:49:39 2007